Riot is the maker of League of Legends. It seems to me, that the worst part of their game, is the other players one has to play with. I just get this feeling that the entire game is engulfed in this culture of hate, which is spread by the constant anger spewed forth in games.
Riot really needs to find someone who can defuse the anger in their playerbase. I don't know if any such person really exists, but I am of the opinion, that managing the emotions and reactions of players is something game companies need to learn how to do, if they wish to truly shine in the future. It is quite possibly the most difficult problem for a game company to try and tackle.
One thing that worries me: the standard method to deal with bad behavior is punishment. Unfortunately, most of the bad behavior stems from anger and disgust. Punishment can only increase people's anger and disgust.
The leaver problem: Lots of people will leave a game early. Often it means they've decided they don't want to play that game. Forcing them to play (if it were possible) isn't likely to make them into friendlier or better players, it will just make their resentment grow. What solution is there though? I really wish I knew, and I believe it is a question that really needs an answer. I wish I knew where to find it.
The rage problem: Lots of people will vent their frustrations in chat, this often demoralizes the whole team, as few will ever like hearing it. The only punishment I know of, is banning the egregious cases, which again, doesn't help improve people's attitudes any. At best, it convinces the worst cases to stop playing, but doesn't really change anything. It doesn't teach better ways of thinking, or behaving. Again, I wish I knew of a good solution, alas, it eludes me.
Another issue: the simple act of punishing people makes those who are angry with the ones getting punished feel justified in their anger, and encourages them to continue to be angry with others. It creates an endless cycle of hate. I desperately wish I knew how break the cycle and teach these people to lead happier lives.
Written on 11/7/2010
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