http://www.eveonline.com/devblog.asp?a=blog&nbid=2672&utm_source=newsletter66&utm_medium=email&utm_campaign=newsletter66&sp_rid=MjgxNTQ5NTY0OAS2&sp_mid=37163737
I haven't actually been playing EVE online for a while (and thus am not familiar with the issues brought up in the article), however I still receive newsletters in my e-mail from them. This apology I received a link to impressed me with it's straightforward honesty, and clear admission to being human (fallible). More companies need to learn how to apologize like this.
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